Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging, including the plastic wrap. Unsealed recorded music does not qualify for refund.
IMPORTANT
Your return must be packed appropriately, fully inside the card packaging, with stiffeners and support in place to prevent seam splits etc - just as it was sent to you.
If your return arrives with us damaged, your item is not resalable and therefore a refund will not be processed.
We advise using Royal Mail for delivery to a PO Box - other couriers may refuse.
You are responsible for your item until it arrives with us - therefore we recommend including a return address on the package.
If your return is damaged in transit or goes missing, you may be able to make a claim directly to Royal Mail. The parcel remains your property until we accept delivery of it.
To start a return, you can contact us at hello@wearepopstore.com. Please note that returns will need to be sent to the following address: POPSTORE WAREHOUSE, P.O. Box 587, Witney, OX28 9QL
Popstore does not pay postage on returns unless the item is faulty.
You can always contact us for any return questions at hello@wearepopstore.com.
Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Skipping, jumping etc
It's quite common for some records to be quite sensitive to tracking and weight settings on your record player. Some records require it, and it's why record players have settings to control this. It is extremely unlikely that you have a genuine fault, unless there are visible scratches are damage.
Please let us know if you have issues - and we will ask you to confirm that you've changed your settings to resolve the issue. If you still believe skipping is due to a fault, a refund will be processed once testing has been completed to confirm this.
Pre-Order Refunds
You can cancel your pre-order and request a refund at any time prior to dispatch. After dispatch, our standard refund policy above applies.
At Popstore, we're on hand to answer any questions you might have - feel free to message us about tracking, deliveries, pre-orders or stock. We're happy to help.
You can get in touch with us directly on the email or address below -
Email: hello@wearepopstore.com
Physical address: POPSTORE Warehouse, P. O. Box 587, OX28 9QL
Alternatively you can get in touch with us on instagram: https://www.instagram.com/wearepopstore/
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@wearepopstore.com.